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In an email to [email protected], July 21st, 2011:
Hi Chung Ahn,
Thank you for your help.
However, I would still like to understand your policy regarding the sensitive company information and paperwork that I faxed over. I would like to make sure that they are secure and destroyed, as requested, as they are no longer required by Apple.
Can you clarify regarding these issues? So far, I feel like Apple has been purposely ignoring this question as I have asked it multiple times previously without any type of response back to me.
And before that, to Apple support via email on July 19, 2011:
Also, can you let me know what will happen with the internal company documents that I sent to Apple earlier?
And before that, to Apple support via email on July 18, 2011:
Also, will Apple destroy all physical and digital copies of my company documents? As you can imagine, their security is very important to us.
Background on the situation:
For the last six weeks, I have been helping a local company secure a developer’s license for Apple iOS, which would cover things like iPhone and iPad apps. Since you need a credit card to purchase the $99 Developer’s License, credit cards are not so common in Vietnam (credit cards from Vietnam also tend to be rejected by American payment processers because a lot of credit card fraud comes from here), and I have an American credit card, I was asked to help out. You can go with two options for the license, a Company or Individual, with the difference being what name is shown under the App Store. For example, it could be “Cool Game by Michael” or “Cool Game by This Company”.
We tried going with the company license, and were asked to send in official company documentation. We did that, faxing it in. Later, we decided the corporate program was not such a good fit, so we asked how to switch back to the individual program.
Throughout this, Apple Customer Service for the iOS Developer Program had been pretty solid, with responses within one business day.
Once I knew how to complete the process, the remaining question was, what would happen to the company documents? Apple requires you to fax in pretty sensitive information, it’s not like a letter saying you want in to the program. It’s official, private business information that’s registered with your local government.
That said, I wanted to make sure the documents were going to be destroyed to avoid issues later on, particularly as Apple no longer needed them.
Originally, I asked about the documents in addition to other questions. Twice, Apple’s support agent answered the other questions but not that one. Maybe the agent failed to see it, but I suspected he was avoiding answering the question, which only worried me even more.
The third time, I asked directly, only about that particular issue. It has now been a week with no reply.
It’s completely unacceptable for a company like Apple (which is based in the US, a country that is very vocal about privacy and data security issues) to just ignore the question and issue.
Where are you, Apple?